FULL OF BOOKS Online offers multiple shipping options for delivery within Australia or internationally. This notice describes our Shipping and Returns policy. By shopping with our web site you are accepting the practices described in this notice. If you have a question which is not covered here, please contact us by clicking on the link below.

Shipping Methods

FULL OF BOOKS Online ships by a number of methods. The methods available to you depend on your location. When you place your order you are free to select the method that suits your requirements from the available methods listed in our checkout. If no shipping methods appear, it means that we cannot ship to your location.

Shipping Times

We will do our best to ship your order as soon as possible, however we are not responsible for delays caused by new items being out of stock with our suppliers, or other items being unavailable for any reason.

In-stock items will generally ship within 2-3 business days. Delivery times may vary depending on your location and the chosen shipping method. Where possible, our checkout will display the estimated delivery time when your order is processed.

Remember, business days exclude weekends and public holidays.

Out Of Stock Items

New items which are out of stock will be shipped as soon as they are available. You will be notified when back-ordered items are expected to ship. It may be 1-4 weeks, depending on the item and supplier. Second hand items cannot be back-ordered since we have no way of knowing when replacement stock will arrive. You will be notified if any items in your order are unavailable, and your order will be adjusted accordingly.

We keep a "Waiting List" for second hand items. If an item is out of stock, you can ask us to put it on the list, and we will contact you if it becomes available, however, we cannot guarantee that any particular item will become available in the near future.

When processing back-ordered items we may decide to split your order, sending in-stock items immediately with a second shipment for the back-ordered items when they arrive.

Shipping Rates

Shipping rates are calculated based on weight. Where possible, the rates are calculated directly by our carrier and displayed on our shipping page. Our checkout will pre-select the cheapest method for you, however you are free to choose which ever shipping method and rate suits your requirements.

There are no additional charges for shipping backordered items. The shipping quoted with your order is exactly what we charge, regardless of whether the order is dispatched in single or multiple shipments.

Packaging and Handling Fees

A small Packaging and Handling fee may be added to cover our packaging and handlling costs. This is included in the shipping charge quoted with your order.

Risk of Loss

Risk of loss passes to you upon our delivery to the carrier. We are not responsible for goods lost or damaged in transit. Such claims must be made directly to the carrier.

For international orders, please also see the section on International Delivery, below.

Exchanges and Refunds

If you are not completely satisfied with a item purchased from our web site, you may return it within 14 days for a replacement product or refund.

Exchanged products will be replaced by the same or equivalent products at our sole option.

Refunds will as far as possible be made according to your preference, or where this is not possible, by cheque.

We buy and sell used books and other items, so you may also sell selected items back to us, at any time, at our then current buying rate. Please visit our shop, or Contact Us.

Shipping charges are not refundable for returned products, and any return shipping must be paid by you, however we will ship replacement products to you at our expense, if the original item was shipped to you in error.

Damaged or Defective Goods

New Items

You may return a damaged or defective item for a full refund or exchange. Non-defective items returned must be in resaleable condition, in the original packaging, including all leaflets, manuals, registration cards and cables, and with any software seals intact. Non-defective items not in resaleable condition may attract a restocking fee.

Second Hand Items

Second Hand items are sold on an "As-Is" basis. The condition of each item is indicated on the product information page. Second Hand items can only be returned if they are obviously in a worse condition than we described. We try to provide the best quality items available, but where this is not possible, we will say so.

Taxes and Customs

Tax is applied according to the shipping address. By default, prices displayed on our web site include Australian GST. Overseas customers should create an account to see GST-Free pricing.

DOMESTIC DELIVERY: All applicable taxes for purchases are calculated based on local tax rates, and will be added to your order and displayed during checkout.

INTERNATIONAL DELIVERY: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and must be paid by you. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. When ordering internationally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. For a list of import restrictions in your country, contact your local customs office.

On your instructions, we will ship products that can be legally exported from Australia, but it is your responsibility to ensure that the items can be imported to your country. We are not responsible for non-delivery of your order due to your local customs regulations.

Customs forms for all international packages will list the value of your order's contents by product type. For instance, orders containing T-shirts, books, and mousepads will be listed in a way similar to the following example:

  T-shirt  value: $19 
  Books    value: $30 
  Mousepad value: $10

Terms Of Service

If you choose to visit our web site, your visit and any dispute over shipping is subject to this notice and our Terms Of Service, including but not limited to, limitations on damages, arbitration of disputes, and application of the law of our local state.

Questions

Questions regarding our Shipping and Returns policy, our Terms Of Service, or other policy related material can be directed to our support staff by clicking on the Contact Us link.